Celestyal Cruises has announced the launch of its Seaware Reservations Platform. The dedicated travel advisor reservations platform was developed in collaboration with Versonix, a software company that provides customized solutions for the travel and leisure industry.
The Seaware Platform provides advanced CRM functionality and access to a greater range of pre- and post-packages with both mandatory and optional components, rule-based pricing, payment and cancellation schedules, shore excursions and on-board experiences, besides the ability to create customized segments, individualized itineraries and large, family bookings. Additionally, the system is fully GDPR security compliant, thereby ensuring that clients’ personal data will be fully protected. Many advisors would already be familiar with this platform, providing 24/7 access to reservations with the added benefit of also being able to provide clients with direct access to their bookings.
Leslie Peden, chief commercial officer of Celestyal Cruises, said in a press release, “We have been working closely with Versonix for a year now in preparation for this release and have been engaging in ongoing conversations with many of our travel advisor partners to have a seamless transition to our new reservations platform. We are expecting a significant adoption of this new system by our travel advisor partners placing them firmly in control of their bookings 24/7, making it even more easy to do business with Celestyal.”
In advance of the system going live this week, travel advisors enrolled with Celestyal received a link to Seaware’s user manual and tutorial videos along with their personal log-in details. New users can visit the website to register for credentials in the Travel Agent Booking Area.
For more information, visit www.celestyal.com.
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