Karisma Hotels & Resorts, in partnership with Autism Double-Checked, recently debuted what they’re calling “the world's first-ever Autism Concierge.” This service provides a dedicated contact for all autism-related questions and serves as an extension of the Autism Double-Checked comprehensive three-part training program.
Karisma Hotels & Resorts is the first hotel group to offer an Autism Concierge, which encourages guests traveling with a child with autism or adult guests with autism to ask about specific needs through a concierge contact found within the resort's visitor guide. Guests looking for support as they plan their vacation can contact the Autism Concierge by emailing autism_concierge@karismahotels.com.
In addition, every member of Karisma Hotels & Resorts staff has completed a number of Autism Double-Checked courses in "Assisting Guests with Autism" and all staff that are in contact with guests have been trained in the specific situations that guests with autism may face during their stay. In 2023, Karisma Hotels & Resorts also plans to introduce temporary door alarms (available to guests upon request), which would allow guests to vacation with peace of mind knowing their loved ones are safe and secure. These initiatives exist as part of Karisma Hotels & Resorts overarching inclusion efforts.
Autism Double-Checked was created to prepare the travel industry to better serve guests with autism through industry-specific and job-specific training for all public-facing staff. It also assists the autism community to confidently select travel opportunities that best fit their needs. The training includes three stages: General basic training for all staff, specific training per department, and the development of a site-specific visitor guide to assist parents, caregivers and visitors with autism. Once a hotel has completed all three phases, it obtains the "Autism Double-Checked" Certificate.
In Mexico, staff at Nickelodeon Hotels & Resorts Riviera Maya, Margaritaville Beach Resort Riviera Cancún, Azul Beach Resort Riviera Cancún, Generations Riviera Maya, El Dorado Royale, El Dorado Casitas Royale, El Dorado Maroma, El Dorado Seaside Suites and Palafitos Overwater Bungalows, and in the Dominican Republic, staff at Nickelodeon Hotels & Resorts Punta Cana and Margaritaville Beach Resort Cap Cana, have now completed the more intensive stage of training that allows them to be certified as Autism Double-Checked.
For more information, visit www.karismahotels.com/austimdoublechecked.
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