Delta Air Lines CEO Ed Bastian shared an update for the airline’s customers affected by the CrowdStrike outage late last week. He said that the company’s professionals have been “working around the clock to restore” the flight schedule.
Bastian shared that initial efforts to stabilize the operations were “difficult and frustratingly slow and complex.” However, the company has made good progress this week. Delays and cancelations had dropped 50 percent Tuesday compared to Monday. Additionally, cancelations on Wednesday were expected to be minimal, and Bastian expects Thursday to be a normal day.
The CEO thanked customers for their patience and apologized for the disruption to their travel plans. Over the past few days, Bastian has received many e-mails from impacted customers, detailing the frustration with the pace of progress and the difficulty in getting the service they deserve. On the other hand, he has also received many notes of encouragement and support for the company’s employees who continue to work under trying and stressful conditions.
Bastian added that affected customers would receive meals, hotel accommodations and ground transportation offered through vouchers and reimbursements, including Delta SkyMiles and travel vouchers “as a further gesture of apology.”
Customers impacted by the CrowdStrike can visit the airline’s official website or use the Fly Delta app for the latest updates on their travel plans.
For more information, visit www.delta.com.
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