JetBlue Travel Products, a subsidiary of JetBlue Airways has announced the expansion of its Insider Experience program for JetBlue Vacations packages to Nassau, Bahamas. The Insider Experience is currently included, free of charge, in all JetBlue Vacations flight plus hotel packages to Aruba, Cancún, Montego Bay and Punta Cana, making Nassau the fifth destination to offer customers traveling to these destinations unique concierge services.
Launched in 2020, the Insider Experience program extends JetBlue’s service in-destination, “putting customers in the trusted hands of local experts” to assist them throughout their entire journey with exclusive benefits including airport meet-and-greet, free airport transfers, concierge services, and 24/7 problem solving with an in-destination insider. Since its inception, over 75,000 customers have already taken advantage of this unique offering.
Upon landing and exiting the baggage claim area, JetBlue Vacations insiders are there to greet customers and help with anything needed. In addition to answering immediate questions, the insiders escort customers to their complimentary airport transfer, starting their vacations as quickly and easily as possible. Insiders are also accessible to assist with any questions and potential issues that may arise throughout the trip.
According to JetBlue Travel Products, the insiders are from well-established and credible destination management companies and are experts in their locations. In addition to dedicated insider training, they have participated in JetBlue trainings on the airline’s hospitality and customer service.
The Insider Experience also includes before-, during- and post-trip support through access to expert insiders via WhatsApp or phone starting seven days prior to a trip for help booking tours, activities or restaurant reservations. Local contact info for insiders is provided upon arrival and during their vacation, while onsite emergency support with a local insider can be dispatched quickly to resolve potential issues in-person. Insiders are empowered to handle situations on the spot to get the problem resolved quickly.
Deal: To celebrate the new launch, JetBlue Vacations is offering up to $500 off flight plus hotel packages to Nassau, Bahamas. Book by December 31, 2022 for travel by March 31, 2023 and get $50 off with promo code INSIDER50; $100 off when you spend $2,000 with promo code INSIDER100; $250 off when you spend $4,000 with promo code INSIDER250 or $500 off when you spend $7,000 with promo code INSIDER500.
Additional JetBlue Vacations perks that now come standard include no change fees, earlier boarding and a free inflight beverage (21+). JetBlue Vacations packages also feature JetBlue’s onboard experience, including mainstays such as unlimited complimentary snacks, free Wi-Fi and the ability to earn TrueBlue points.
For more information, visit jetbluevacations.com.
Related Stories
Delta Consolidates Business Travel Tools Under New Brand
Travel Nearing Pre-Pandemic Frequency: Collinson
American Airlines to Purchase Boom Supersonic Overture Aircraft
airBaltic Partners With DRCT to Rollout NDC Distribution Offers