Qantas has rolled out its distribution platform in the U.S., U.K. and South Africa. The Qantas Distribution Platform, built using IATA’s New Distribution Capability (NDC) standards, is already available in Australia and New Zealand. It will be progressively rolled out to other markets in the coming months.
The platform has been designed to enhance the service that agents provide to customers with a wider range of products, including special offers for Qantas Frequent Flyers, ancillary products and commission opportunities. Travel agents will also have access to more automated processes and improved functionality across Qantas bookings, including automated refunds and ticket revalidation.
Igor Kwiatkowski, executive manager, global sales and distribution, Qantas, said rolling out the platform internationally would help agents around the world to better service customers with Qantas bookings, as the airline’s international network ramps up. “Despite the significant impact of COVID over the past two years, we have continued to invest in our new distribution capabilities and are pleased to be able to offer these to our international trade partners,” he said.
“We know that customers expect an increasingly personalized, flexible and seamless experience and we’re committed to providing travel agents around the world with the tools to provide this service,” Kwiatkowski added.
Travel agents who have registered in the Qantas Channel can connect to the Qantas Distribution Platform via either an approved technology partner, or by developing a direct connection to Qantas’ NDC XML Application Program Interface (API).
For more information, visit www.qantas.com.
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