American Express has launched new digital tools to elevate every stage of the travel journey for card members. As the latest innovations in American Express’ long history of high-touch premium travel experiences, these new tools aim to make travel easier, smarter, and more personalized.
“Travelers want a simpler way to plan and book trips—all in one place—and the new Amex Travel App delivers just that,” said Audrey Hendley, president of American Express Travel. “For over a century, Amex has been a trusted travel partner, and now we’re putting all the elements of creating unforgettable travel experiences—from discovering inspired destinations, to booking and trip management—directly into our card members’ hands.”
Amex Travel App
A recent Amex survey found that 81 percent of respondents wish there was an all-in-one app that paired booking capabilities with travel inspiration. It is designed as the ultimate travel companion and will be available to iOS users starting September 18 and to Android users a few weeks thereafter. This innovative booking app will empower card members to unlock journeys, seamlessly blending Amex’s curated travel insights, a portfolio of premium offerings, and high-value benefits.
Features include:
- Destination inspiration: The survey found that 52 percent of respondents feel overwhelmed by choices when booking a trip. Themed guides and curated travel content within the app makes it easier to discover the perfect getaway.
- Smart planning tools: 55 percent of respondents typically visit at least three websites to book travel options for their trip (flight, hotel, transportation). Card members can now organize trip details in one place, without juggling multiple websites.
- Seamless booking: 56 percent of Millennial and Gen Z respondents spend at least four hours planning trips. The app allows card members to more efficiently book flights, hotels, and car rentals.
With the Amex Travel App, card members can reduce frustration and time spent planning travel with one easy platform and trust that every property in the Fine Hotels + Resorts and The Hotel Collection programs has been carefully selected.
As Amex continues to enhance the app, travelers can also expect personalized hotel recommendations, detailed overviews of their travel and card benefits, additional information about their destination when they’re on a trip, as well as ongoing improvements to deliver a premium digital experience.
Amex Passport
Amex Passport enables U.S. Consumer Card Members to digitally commemorate their past travels and inspire future ones with customizable digital stamps.
“Part of the magic of travel is reminiscing about past getaways, and commemorative keepsakes are a powerful way for travelers to relive their favorite trips,” Luke Gebb, executive vice president at Amex Digital Labs, said in a statement. “As physical passport stamps continue to disappear, Amex Passport creates an opportunity for Card Members to celebrate their travels.”
Eligible card members who enroll in Amex Passport can earn beautifully designed digital stamps that visually represent the countries or regions they’ve visited each time they transact internationally. This feature resonates strongly with travelers, as 73 percent of respondents to a recent Amex survey stated they want more ways to commemorate past trips digitally, and more than half (56 percent) miss receiving a passport stamp.
Stamps can be shared on social media and sent to friends and family through text. Stamps can also be customized with highlights from each trip—like a standout meal, a favorite activity, or a special attraction. Each stamp is a unique token stored on a public blockchain—preserving card members’ travel history as a digital collectible.
Card members can access Amex Passport through the Amex app now under Account -> Settings -> Try New Features.
To further enhance one of the most popular Platinum Card benefits, Amex has added estimated wait times to the Centurion Lounge Digital Waitlist if a lounge is at capacity. Now, travelers can plan their lounge visits with ease and enjoy a smoother airport experience.
Whether it’s planning the next big adventure, reflecting on favorite elements of past trips, or finding comfort in the Centurion Lounge, American Express continues to evolve the premium travel experience with innovative tools.
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